Get help with the steps you need to take to log in to your MyOP learner portal and online courses in iQualify.
New learner log in help
What you need to log in
To log in you need your:
- Learner email address – which uses the format 'FirstnameLastname@myop.ac.nz'. Some email addresses may include numbers, and there is no full stop between the first and last name
- Temporary password – This will be ‘MyOP’ followed by your date of birth in ddmmyyyy format. For example, if your birthday is 28 December 1999, your password will be: MyOP28121999.
You can find this information in the ‘Username and log in details’ email we sent you when you enrolled.
Steps you will need to follow
The first time you log in you need to:
- Create a new password
- Set up Multi-Factor Authentication (MFA), which will help keep your account secure.
- Set up options that will let you reset your password yourself if you need to.
Guidelines for creating a new password
When first log in you need to create a new password. Passwords are case sensitive, and con contain numbers and characters. When you create a new password it:
- must have eight or more characters
- should not include your first or last name
- should not include any letter or number sequences (such as 1234).
Note - Some common passwords will be blocked.
Setting up Multi-Factor Authentication (MFA)
MFA is a security feature that means you need to provide two or more forms of verification (authentication) when you need to log in and access your MyOP learner portal, online courses in iQualify and your learner email.
All our learners must use MFA, whether you are studying from New Zealand or overseas.
To set up MFA you can use your mobile phone (not one used by other people) or a land line.
Learn more about MFA and how to set it up
Setting up password reset options
This will let you reset your password yourself if you ever need to. There are two options:
Authentication phone
- You will be asked to enter your phone number then verify that number via a text or call.
- If you ever reset your password, you will get a text to that number with unique code to enter on screen or a phone call where you need to press the ‘pound’ (#) key.
Authentication email
- You need to enter an email address to verify.
- If you ever need to reset your password you will get an email with a unique code to enter.
Need help?
If you need help while you log in, change your password and set up MFA or password reset options please get in touch:
- 0508 650 200
- CustomerServices@openpolytechnic.ac.nz
Returning learner log in help
This section includes information about how to recover your username, what to do if you haven't logged in before or are unable to log in, and how to change your password.
To log in you need your:
- Learner email – which uses the format 'FirstnameLastname@myop.ac.nz'
- Password.
If you have not set up Multi-Factor Authentication (MFA) you will be prompted to do it when you log in.
All our learners must use MFA, whether you are studying from New Zealand or overseas. You cannot log in without completing this step.
Forgotten your learner email or password
If you can’t remember your learner email or password, use the links below:
Recover your username (you will need your Student ID number)
Enrolled in the past but never logged in
If you enrolled in the past, but did not log in you may still be able to log in following our instructions for new learners:
Unable to log in
If you are unable to log in your account may be locked. This may have been done if you have not logged into any Open Polytechnic system for more than 12 months.
To get your account unlocked please contact our Service Desk team:
- 0508 650 200
- helpdesk@openpolytechnic.ac.nz
Need help?
If you need help to log in, recover your user name or reset your password, please get in touch:
- 0508 650 200
- Customer.Services@openpolytechnic.ac.nz